Your Orange County and Southern CA Emergency Restoration Company

Flood / Water Damage

Water is a damaging element. Damage caused by water in a building or home is one of the largest sources of insurance company claims. The quicker it is dealt with, the better the outcome. If a structure stays wet too long, wood can warp, drywall will disintegrate and electrical parts can short out, causing fires or shock.

Time is of the essence. You are required by your insurance company to help reduce damages. In a water damage situation, prompt action lessens the cost. It is advantageous to begin the drying process within 24 hours to prevent the growth of mold and other contaminates. If you wait too long, mold may begin to grow and, unfortunately, most insurance companies no longer cover mold removal. Those that do cover it usually offer a very low level of coverage, rarely enough to cover the cost of its removal. Prompt actions by experienced restorers can make a difference in mitigating structural damage to property. So don’t wait. Call Mastercare.

Instructions for Dealing With a WATER DAMAGE EMERGENCY

• Call Mastercare (949) 589-1300
• Do not attempt to vacuum the water up with any appliance requiring an electrical source. This could be dangerous.
• While you wait for the professionals, you may want to remove any personal belongings that are in contact with the wet flooring and put plastic or foil under the legs of furniture.
  

When Mastercare arrives...

Experienced technicians will:

• Evaluate the situation by accessing what areas and materials have been affected using thermal image cameras and a variety of moisture meters.
• Protect your furnishings from further damage by raising stained wood furniture and lifting drapes so they are not touching wet carpet or flooring.
• Extract water from carpet or hard surface flooring using powerful truck-mounted and portable extraction units.
• Draw an elaborate diagram called “Mastercare’s Moisture Map” to identify the areas and building materials affected. This moisture map will be updated daily as we record the drying process. This will be the document used to verify the complete drying of all affected areas.
• Strategically place all fans and low grain humidifiers to expedite the drying process.
• Photograph all affected areas for insurance use.
  
• Monitor daily the drying process and adjust equipment to maximize efficiency so that the drying process is completed as quickly as possible and the equipment is removed as soon as the drying is complete.